Network Incident Tracker 2.0

Network Incident Tracker 2.0

CiscoNet Solutions – Freeware – Windows
Overview The Network Incident Tracker is designed as a support tool for Network Engineers. It is comprised of an incident tracking along with common troubleshooting tools. It is designed to optimize support delivery and leverage thousands of valuable support hours. The tool enables tracking of problem resolution for support cases. The network support tools include Ping, Traceroute, PuTTY, NSLookup, Wireshark, NetStat, PathPing and Skype. In addition there is a Subnet Calculator, Internet Throughput Test and TCP/UDP port reference. The Cisco specific tools include IOS download, TAC Service Requestor and End of Sale (EoS) reference. It eliminates the frustration with jumping between web pages and remembering commands. Have the tracker available to document root cause and network problem resolution. Summarize and analyze the pertinent problem resolution information for subsequent reference. Decrease the time spent on support issues and optimize network design. Advantages ? Effective support center for network engineers. ? Easy launch 15 common network support tools. ? Leverage hundreds of hours of network support work. ? Identify patterns, correlations and deficiencies with network. ? Eliminate cumbersome time-consuming help desk searches. ? Decrease time spent on problem resolution. ? Easy drop down menus for common support categories. ? Works with Microsoft Excel 2010 and 2013 ? Workbook protected for security. Fast Click Applications ? Ping ? Traceroute ? PuTTY ? NSLookup ? Wireshark ? NetStat ? PathPing ? Web Skype ? IOS Download ? Cisco TAC ? Subnet Calculator ? End of Sale (EoS) ? Speed Test ? TCP/UDP Ports ? Cisco Support Forum

Overview

Network Incident Tracker is a Freeware software in the category Internet developed by CiscoNet Solutions.

The latest version of Network Incident Tracker is 2.0, released on 01/08/2016. It was initially added to our database on 07/15/2015.

Network Incident Tracker runs on the following operating systems: Windows.

Network Incident Tracker has not been rated by our users yet.

FAQ

What is Network Incident Tracker?

Network Incident Tracker is a software developed by CiscoNet Solutions that helps in tracking and managing network incidents and outages within an organization.

What are the key features of Network Incident Tracker?

The key features of Network Incident Tracker include real-time incident monitoring, automated incident ticketing, incident reporting and analytics, integration with network monitoring tools, and customizable incident escalation workflows.

How can Network Incident Tracker benefit an organization?

Network Incident Tracker can benefit an organization by reducing downtime through faster incident resolution, improving incident management processes, enhancing network performance monitoring, and providing insights for proactive network maintenance.

Is Network Incident Tracker suitable for small to large enterprises?

Yes, Network Incident Tracker is designed to cater to the needs of both small businesses and large enterprises seeking effective network incident management solutions.

Can Network Incident Tracker integrate with existing network infrastructure?

Yes, Network Incident Tracker is designed to seamlessly integrate with various network monitoring tools, ticketing systems, and IT service management platforms to ensure smooth interoperability.

Does Network Incident Tracker offer customizable incident escalation workflows?

Yes, Network Incident Tracker provides the flexibility to create custom incident escalation workflows based on the organization's specific requirements and operational processes.

What kind of reporting and analytics capabilities does Network Incident Tracker offer?

Network Incident Tracker offers comprehensive reporting and analytics features that enable organizations to track incident trends, measure response times, analyze root causes of incidents, and make data-driven decisions for improving network performance.

Is Network Incident Tracker user-friendly and easy to set up?

Yes, Network Incident Tracker is designed with a user-friendly interface and intuitive setup process to enable quick deployment and ease of use for IT teams responsible for managing network incidents.

Does Network Incident Tracker offer real-time incident monitoring alerts?

Yes, Network Incident Tracker provides real-time alerts and notifications for network incidents, enabling IT teams to respond promptly to issues affecting network performance and availability.

Can Network Incident Tracker help in documenting incident resolution processes?

Yes, Network Incident Tracker includes features for documenting incident resolution procedures, capturing relevant information related to incidents, and maintaining records for compliance and audit purposes.

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